Privacy policy

Effective Date: November 25th, 2025
Last Updated: November 25th, 2025

1. Overview

Woodstock Parts (“we,” “our,” or “us”) operates partsforus.com, an e-commerce website where customers can browse and purchase generator parts and related products. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, make a purchase, or communicate with us.

By using our website, you agree to this Privacy Policy.

2. Information We Collect

We collect information you provide directly and information automatically collected through your use of our website.

Information you provide includes: - Name, email address, billing and shipping address, and phone number - Order details, payment method, and transaction history - Account login details (if you create one) - Any messages or inquiries you send to our customer service team

Information automatically collected includes: - Browser type, IP address, device information, and referring URLs - Website usage data through cookies and similar technologies (see Section 6) - Aggregate analytics data from Shopify’s built-in reporting tools

We do not collect sensitive personal information such as Social Security numbers or government IDs.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding your orders, support requests, or account
  • Send marketing and promotional emails (you may unsubscribe anytime)
  • Improve our products, services, and website performance
  • Prevent fraudulent transactions and ensure site security
  • Comply with legal requirements and resolve disputes
  • Improve automated customer support through our AI chatbot and analyze how visitors interact with it
  • Support targeted advertising and measure ad performance through social media tracking tools

4. Payment and Shopify Platform

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products. Your data is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on secure servers behind a firewall.

If you complete a purchase, your payment information is processed by Shopify Payments, PayPal, or another secure payment gateway. These providers encrypt your payment data using PCI-DSS (Payment Card Industry Data Security Standard). Your credit card information is never stored on our servers.

5. How We Share Your Information

We share your information only with trusted service providers that help us operate our business, such as:

  • Shopify (store hosting, order management, checkout)
  • Shipping and logistics partners (for order delivery)
  • Email service providers (for sending updates and promotions)
  • Payment processors (for secure transaction processing)

We do not sell, rent, or trade your personal information to third parties. We also do not share your data with external marketing agencies or unrelated businesses.

We may share limited technical data with advertising and analytics partners (such as Meta and TikTok) for the purpose of measuring the effectiveness of advertisements and improving our marketing efforts. This does not include sensitive personal information.

6. Cookies and Tracking Technologies

We use cookies to:

  • Keep your shopping cart active
  • Remember preferences (like currency and region)
  • Improve site functionality and performance
  • Analyze aggregate traffic patterns

You can manage or delete cookies through your browser settings. Disabling cookies may limit certain website functions.

We currently do not use Google Analytics, but we may enable it in the future. When activated, Google Analytics will collect anonymous, aggregate data about website usage to help us improve performance. Updates to this policy will reflect that change when implemented.

Additional Tracking Tools We Use

AI Chatbot (Chatty AI)

We use an AI-powered chatbot to assist visitors with questions and provide automated customer support. The chatbot may process information you voluntarily enter, such as product inquiries or contact details. Chatty AI does not collect personal information unless you provide it during your interaction.

Meta (Facebook/Instagram) Pixel & TikTok Pixel

We use advertising pixels that help us understand how visitors interact with our site and how effective our ads are. These tools may collect non-personal browsing data such as pages viewed, actions taken, and general site engagement.

Lucky Orange Heatmaps & Session Replays

We use Lucky Orange to analyze visitor interactions through heatmaps, click tracking, scroll depth, and anonymized session replays. Lucky Orange helps us improve website layout, functionality, and user experience. It does not collect personal information unless voluntarily provided.

SMS Marketing (Future Use)

We may implement SMS marketing in the future for sending order updates, promotions, or customer support messages. If SMS messaging is activated, users will have the ability to opt in or opt out at any time. We will update this Privacy Policy with specific details before SMS marketing is enabled.

Future Advertising & Social Media Tracking

As we expand our marketing efforts, additional platforms or tracking tools may be added. Any new tools will follow the same privacy principles outlined here and will be disclosed in future updates of this policy. 

7. Email and Marketing Communications

By signing up for our newsletter or completing a purchase, you may receive marketing emails about new products, promotions, and updates. You can unsubscribe anytime by clicking the unsubscribe link in our emails or contacting us at parts@woodstockpower.com. We comply with the CAN-SPAM Act to ensure your right to opt out of marketing communications.

8. Your Rights and Choices

Depending on your state of residence (such as California, Virginia, or Colorado), you may have certain rights regarding your personal information, including:

  • Access to the personal data we hold about you
  • Request correction or deletion of your data
  • Request information about how we use and share your data

You can submit privacy-related requests by emailing parts@woodstockpower.com. We will verify your identity before processing such requests.

9. Data Retention and Security

We retain your information only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. Your data is securely stored through Shopify’s infrastructure, which employs encryption and other safeguards to protect it from unauthorized access or misuse.

While we take appropriate steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not directed to children under 13 years old, and we do not knowingly collect information from them. If you believe that a child has provided us with personal data, please contact us immediately and we will delete it.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised “Effective Date.” Your continued use of the website after changes means you accept those updates.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Woodstock Parts

Philadelphia, Pennsylvania

Email: parts@woodstockpower.com

Website: https://partsforus.com